Recover password

If users forget their password and the Aspen system administrator has set up automatic password recovery, they can click I forgot my password on the Log On page.

The Password Reset pop-up appears. The user enters their Login ID and primary email address, and clicks Continue.

The Password Reset pop-up expands to include the security question the user chose when setting up password recovery.

The user enters the response, and clicks Submit. If the answer is correct, Aspen sends a message to the user's primary email address containing their password.

Note: When the user enters his or her primary email address, Aspen compares it to the email address on file. This comparison is not case-sensitive.